Customer Service Representative

Customer Service Representative

Employer: Gosub Limited

Location: Benin City, Edo (specifically around Sapele Road or GRA and environs)

Work schedule: Full-time (shifts including days, nights, weekends, and holidays)

Work type: On-site

Job description

Gosub Limited is a software company that develops a range of software products to address some of the issues that affect our daily life. At the moment, we are promoting an application (gosub.ng) that sells telecommunication products and renders telecommunication services to individuals and corporate bodies in Nigeria. We are seeking an experienced and highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our valued customers.

Responsibilities:

1. Manage incoming customer inquiries via phone, email, and social media channels.

2. Provide product and service information to customers.

3. Respond to customer complaints and resolve issues in a timely and effective manner.

4. Process customer orders.

5. Collaborate with other teams to ensure customer satisfaction.

6. Maintain accurate records of customer interactions and transactions.

7. Identify and escalate priority issues to the appropriate department.

Requirements:

1. Candidate must possess at least a Bachelor’s Degree in a related field.

2. Minimum of 2 years of experience in a similar role.

3. Flexible to work shifts, including days, nights, weekends, and holidays.

4. Must reside in Benin City, specifically around Sapele Road or GRA and environs.

5. Excellent communication and interpersonal skills.

6. Capacity to work under pressure.

7. Strong problem-solving and analytical skills.

8. Proficiency in multitasking and prioritizing in a fast-paced environment.

9. Proficiency in Google Docs (especially spreadsheets) and CRM software.

10. Experience in a customer-focused environment.

11. Ability to work independently and in a team setting.

Required skills

  1. Excellent communication and interpersonal skills
  2. Capacity to work under pressure
  3. Strong problem-solving and analytical skills
  4. Proficiency in multitasking and prioritizing
  5. Proficiency in Google Docs (especially spreadsheets)
  6. Proficiency in CRM software
  7. Experience in a customer-focused environment
  8. Ability to work independently
  9. Ability to work in a team setting
  10. Flexibility for shift work

Apply

Interested and qualified candidates should send their application to: career@gosub.ng using the Job Title as the subject of the email.

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