Customer Support Representative

Customer Support Representative

Location: Remote Lagos Nigeria

Schedule:

Monday 4:00 PM to 1:00 AM

Wednesday 4:00 PM to 1:00 AM

Thursday 4:00 PM to 1:00 AM

Friday 4:00 PM to 1:00 AM

Saturday 2:00 PM to 11:00 PM

Type: Full-Time

Description

Provide customer support through inbound and outbound calls

Assist customers professionally and courteously

Work with dynamic team serving various clients

Deliver exceptional customer service and resolve inquiries

Benefits:

Immediate resumption

Remote work opportunity

Responsibilities:

1. Answer inbound customer calls professionally and courteously

2. Make outbound calls on behalf of various clients

3. Follow client-specific call scripts and procedures

4. Deliver exceptional customer service and resolve customer inquiries

5. Accurately document customer interactions

6. Meet quality attendance and performance targets

Requirements:

1. Excellent verbal communication skills

2. Strong customer service and interpersonal skills

3. Comfortable using computers and navigating multiple applications simultaneously

4. Ability to multitask while speaking with customers

5. Strong attention to detail and problem-solving skills

6. Customer-first mindset

7. Comfortable working evening hours in Nigeria schedule

8. Female candidates preferred

Required skills

  1. Verbal communication
  2. Customer service
  3. Interpersonal skills
  4. Computer proficiency
  5. Multitasking
  6. Attention to detail
  7. Problem solving
  8. Documentation

Apply

Send CV Resume to careerswithsike@gmail.com

Email Subject: Customer Support Representative Application

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