Customer Support Representative

This full-time remote customer support role offers an excellent opportunity for individuals in Lagos, Nigeria, to join a dynamic team and provide professional assistance to clients via calls. The position involves handling inbound and outbound customer interactions, ensuring exceptional service, and working flexible evening hours from the comfort of your home.

Customer Support Representative

Location: Remote Lagos Nigeria

Schedule:

Monday 4:00 PM to 1:00 AM

Wednesday 4:00 PM to 1:00 AM

Thursday 4:00 PM to 1:00 AM

Friday 4:00 PM to 1:00 AM

Saturday 2:00 PM to 11:00 PM

Type: Full-Time

Description

Provide customer support through inbound and outbound calls

Assist customers professionally and courteously

Work with dynamic team serving various clients

Deliver exceptional customer service and resolve inquiries

Benefits:

Immediate resumption

Remote work opportunity

Responsibilities:

1. Answer inbound customer calls professionally and courteously

2. Make outbound calls on behalf of various clients

3. Follow client-specific call scripts and procedures

4. Deliver exceptional customer service and resolve customer inquiries

5. Accurately document customer interactions

6. Meet quality attendance and performance targets

Requirements:

1. Excellent verbal communication skills

2. Strong customer service and interpersonal skills

3. Comfortable using computers and navigating multiple applications simultaneously

4. Ability to multitask while speaking with customers

5. Strong attention to detail and problem-solving skills

6. Customer-first mindset

7. Comfortable working evening hours in Nigeria schedule

8. Female candidates preferred

Required skills

  1. Verbal communication
  2. Customer service
  3. Interpersonal skills
  4. Computer proficiency
  5. Multitasking
  6. Attention to detail
  7. Problem solving
  8. Documentation

Apply

Send CV Resume to careerswithsike@gmail.com

Email Subject: Customer Support Representative Application

Why Apply

This role is ideal for those looking to build a career in customer service with the flexibility of remote work. It provides immediate employment and the chance to develop strong communication and problem-solving skills. Female candidates are preferred, which may offer a supportive environment for women seeking employment opportunities in customer support. The schedule allows you to work evenings, making it suitable for those balancing other commitments during the day.

Before You Apply

Ensure you have excellent verbal communication skills and comfort using computers and multiple applications simultaneously. Highlight your customer service experience, interpersonal skills, and attention to detail in your CV. Be prepared to work evening hours consistently and follow client-specific scripts. Since the role involves documentation and problem-solving, showcasing your ability to handle multiple tasks efficiently will strengthen your application. Tailor your CV to demonstrate your customer-first attitude and your capability to deliver professional and courteous support.

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