Remote Customer Service Representative
This is a remote support opportunity for someone who enjoys helping people over the phone. The role is focused on assisting members, fitness clubs and health plans with questions about fitness programs, and it comes with work-from-home equipment and a steady hourly pay.
Remote Customer Service Representative
Employer: American Specialty Health
Location: Fort Worth, TX - Remote / Work From Home
Salary: $15 per hour
Schedule: Remote work from home, must be available for video meetings and to work within designated timeframes. Requires stable internet connection of at least 20 Mbps up / 10 Mbps down, with 100 Mbps up recommended.
Type: Full-time
Description
American Specialty Health Incorporated is looking to add a Customer Service Representative to its Customer Service Fitness department. The main purpose of this role is to deliver helpful and professional customer service to members who use SilverSneakers and other fitness programs. The position is fully remote and the company will provide the technology equipment needed. You will be expected to work from a designated remote location with a reliable internet connection that allows you to join meetings by video without interruption. This is a sedentary role performed in a work-from-home environment.
Benefits:
1. Company-provided technology equipment for remote work
2. Paid breaks as reported by employees
3. Paid sick time
4. Paid time off
5. Affordable health insurance as reported by most employees
6. Equal Opportunity and Affirmative Action Employer with accommodation support for qualified individuals with disabilities
Responsibilities:
1. Receive and respond to telephone calls from members, fitness centers, and health plans
2. Demonstrate a clear understanding of all ASH fitness products and programs
3. Answer incoming calls on the multi-line telephone system in a professional and courteous manner
4. Accurately document call information and member details in the appropriate system
5. Provide answers to member questions by following standard policies and procedures
6. Coordinate collection of necessary information, including member IDs, fees, or payments when required
7. Process documentation and forward to appropriate departments for further action
8. Research complex questions using all available resources and escalate difficult issues to a supervisor when needed
9. Initiate follow-up actions and ensure all issues are resolved within set timeframes with timely updates to members
10. Attend participation meetings to discuss issues and collaborate with other departments
11. Respond to requests from other staff and departments regarding members and customers as needed
12. Perform other duties as assigned and comply with all policies and standards
Requirements:
1. High School Diploma or GED certificate required
2. Previous experience performing customer service duties
3. Experience with word processing and computer systems
4. Experience in healthcare environment is preferred
5. Basic experience using Microsoft Office is required
6. Primarily sedentary work, ability to remain at a workstation for long periods
7. Ability to see, speak, hear, and communicate in writing and verbally
8. Ability to use telephone, computer, keyboard, and mouse, and to lift up to 15 lbs
9. Ability to maintain strict confidentiality in all matters
Required skills
- Excellent customer service and listening skills
- Strong interpersonal communication and professional telephone etiquette
- Ability to organize, prioritize multiple tasks, and manage time effectively
- Ability to work accurately in a changing environment with constant interruptions
- Ability to analyze information, identify problems, and develop effective solutions
- Positive and respectful attitude with ability to build cooperative working relationships
- Basic proficiency in Microsoft Office
How To Apply
Apply below using the 1-Click Apply button for American Specialty Health.
Why Apply
This is an entry-level friendly remote role at an established company founded in 1987 with 1,001 to 5,000 employees. At $15 per hour with equipment provided, it removes the cost of setting up a home office. Employee feedback on Breakroom shows most people feel treated with respect, get uninterrupted breaks, and find it easy to get time off, and the job rarely spills into unpaid time. Since the role supports fitness programs like SilverSneakers, you gain experience in both customer service and healthcare, which can help you move into higher healthcare administration roles later.
Before You Apply
1. Test your internet speed - you will need a stable connection and you may be asked to join by video, so check that you can maintain 20 Mbps down and ideally 100 Mbps up.
2. Prepare a quiet workspace that meets remote worker guidelines, as this is a phone-heavy role.
3. Refresh your knowledge of Microsoft Office and multi-line phone systems, and be ready to give examples of how you handled difficult customers.
4. Since most employees report they cannot choose their shifts, be prepared to work fixed schedules and mention your flexibility in your application.
