Operations Executive Assistant
Operations Executive Assistant
Location: Fully Remote (candidates based in LATAM, Africa, and Eastern Europe)
Salary: $1.5K – $1.7K per month
Work schedule: 9:00 AM - 5:00 PM EST (U.S. business hours)
Work type: Full-time, remote
Job description
Our client is seeking a highly organized Operations Executive Assistant to support the operational backbone of their client-facing and internal processes, playing a key part in maintaining efficient client communication, accurate CRM documentation, administrative coordination, and operational workflows that enable the business to deliver an exceptional client experience. The Operations Executive Assistant will be responsible for supporting day-to-day operational and administrative activities while helping ensure client interactions, scheduling, CRM management, and internal processes run smoothly while working closely with internal teams to coordinate communications, maintain organized documentation, and proactively identify opportunities to improve operational efficiency.
Responsibilities:
1. Respond to client emails and requests in a timely and professional manner.
2. Schedule client meetings, reviews, and follow-up communications.
3. Assist with preparing proposals and client-facing documentation.
4. Ensure clients receive accurate information and timely updates throughout ongoing engagements.
5. Build, organize, and maintain CRM records for client accounts.
6. Document client interactions, notes, and follow-up activities.
7. Ensure CRM information remains accurate, complete, and up to date.
8. Support internal reporting by maintaining organized customer data.
9. Manage calendars, meeting schedules, and appointment coordination.
10. Organize files, documentation, and internal administrative records.
11. Support email management and day-to-day administrative responsibilities.
12. Coordinate communication between internal teams and external clients.
13. Identify opportunities to improve client workflows and internal processes.
14. Assist in documenting procedures and maintaining operational documentation.
15. Support cross-functional coordination to ensure projects move forward efficiently.
16. Recommend process improvements that increase organization and operational efficiency.
Requirements:
1. 2+ years of experience in administrative support, operations, executive assistance, or client-facing support roles.
2. Experience managing CRM platforms such as HubSpot, Salesforce, AgencyZoom, or similar systems.
3. Experience coordinating calendars, meetings, and administrative workflows.
4. Experience supporting multiple priorities in a fast-paced environment.
5. Strong organizational and time management abilities.
6. High attention to detail.
Required skills:
CRM management; calendar and scheduling coordination; Microsoft Office Suite; Google Workspace; document management; administrative support; process documentation; organizational and time management; attention to detail.
Note
Fill in the application form and record a video showcasing your skill sets via the provided job application portal.