Telesales / Telemarketing and Customer Service Intake & Outbound Call Specialist
Are you a confident and articulate graduate looking to launch your career in a fast-paced, international environment? A growing Nigerian tech consulting firm is seeking talented call specialists to connect with clients in the UK and US. This is a fantastic entry point into the world of international business, offering comprehensive training and the potential to grow with a company that has ambitious plans to become a leading consulting firm in Nigeria. If you have a strong academic background and a passion for professional communication, this role provides a clear path to develop your skills and build a rewarding career.
Telesales / Telemarketing and Customer Service Intake & Outbound Call Specialist
Employer:
Global Business and Projects Analyst Consulting (via Janqwz Africa)
Location:
Lagos, Nigeria (Remote for first 6 months, transitioning to office-based)
Salary:
₦250,000 per month (base) + ₦50,000 – ₦100,000 performance bonus (eligible after probation)
Schedule:
Full-time
Type:
Permanent
Description
We are seeking a high-performing, articulate, and professional Call Specialist to join our growing international team. In this role, you will be the first point of contact for our clients, who are primarily based in the UK, US, and Nigeria. Your primary focus will be handling inbound and outbound calls for businesses in the legal, technology, consulting, and membership sectors. You will be responsible for gathering key information, guiding potential clients toward the next steps, and representing our brand with the highest level of professionalism. This is a client-facing role that requires confidence and excellent communication skills.
Benefits:
1. Competitive starting salary of ₦250,000 per month.
2. Performance-based bonus of ₦50,000 to ₦100,000 per month (eligible after a 1-3 month probation).
3. Structured 2-week intensive remote training program via Zoom (3 hours/day).
4. Training support allowance of ₦20,000 per week for data, paid upon full completion of each training week.
5. Clear opportunity for growth and advancement into senior roles within a rapidly expanding company.
6. Experience working with international clients across the UK, US, and Nigeria.
Responsibilities:
1. Handle both inbound and outbound calls for clients in the legal, tech, and consulting sectors.
2. Act as the first point of contact, gathering key information from potential clients.
3. Guide client conversations effectively to move them toward the next steps.
4. Build rapport quickly and maintain a professional, polite, and confident telephone manner.
5. Accurately capture and summarise client information with high attention to detail.
6. Comfortably handle urgent or sensitive enquiries with a calm and reassuring approach.
7. Follow structured scripts naturally while maintaining a conversational flow.
8. Use CRM systems or similar tools to manage client interactions.
9. Maintain the highest standards of confidentiality and professionalism.
Requirements:
1. Minimum of a 2:1 or First-Class degree in Law, Marketing, or a Business-related field from a reputable Nigerian university.
2. A strong background in telemarketing, telesales, customer service, or other phone-based roles.
3. Experience with recognised brands (Nigeria or international) is highly preferred.
4. Must be a resident in Lagos, Nigeria.
5. Willing to work remotely for the first 6 months and then transition to an office-based role in Lagos (or Lagos/Ogun State).
6. Must successfully complete the 2-week remote training program and end-of-training assessment.
Required skills
· Excellent spoken English (clear, confident, and professional)
· Strong listening and comprehension skills
· Ability to build rapport quickly
· Skilled in asking the right questions
· High attention to detail
· Organised and methodical approach to work
· Comfortable using CRM systems or similar tools
· Reliable, punctual, and disciplined
How To Apply
Send your CV and Cover Letter to STAFFNGBIZPROJECT@hotmail.com.
The recruitment process consists of:
1. Application: Submit your CV and Cover Letter.
2. Telephone Screening: Shortlisted candidates will receive a call for an initial screening.
3. Video Introduction: Submit a 3-minute video covering your introduction, experience, and approach to working with the team.
4. Final Interview: An interview with the team and a follow-up call with the International CEO.
Why Apply
This is more than just a customer service role. The company explicitly outlines a 5-year plan to become one of the fastest-growing consulting firms in Nigeria, which suggests significant potential for internal promotion and professional growth for early joiners. The performance bonus structure, combined with the base salary, provides a clear pathway to increase your earnings based on your performance. Furthermore, you will gain invaluable experience working with a diverse, international clientele in high-value sectors like legal services and technology, which can be a major asset for your career. The support allowance during the intensive training period also shows the company is invested in your success from day one.
Before You Apply
