Customer Relationship Manager Intern
Remote internship opportunity for fresh graduates to gain hands-on experience in customer support and CRM operations at an ICT-focused company, with mentorship and a shot at full-time employment for strong performers.
Customer Relationship Manager Intern
Hiring: Mercatura Online Technology
Location: Remote (Nigeria)
Salary: ₦100,000 – ₦150,000 monthly
Deadline: 30th September, 2026
Type: Internship
Description
Mercatura Online Technology is an ICT company focused on solving societal needs through digital skills training, ICT solutions, and e-commerce. The company is looking for a motivated, customer-focused fresh graduate to join as a Customer Relationship Manager Intern, gaining practical training in customer support, CRM database management, sales follow-ups, and business operations.
Benefits:
1. Fully remote work flexibility
2. Certificate of internship completion and letter of recommendation based on performance
3. Opportunity for future full-time employment or contract engagement for outstanding interns
4. Mentorship, hands-on training, and skill development in CRM tools and sales operations
Responsibilities:
1. Respond promptly and professionally to customer inquiries via phone, email, and social media
2. Maintain accurate customer records, update CRM databases, and document feedback or complaints
3. Assist with onboarding new customers, following up on prospective leads, and conducting retention activities
4. Send reminders regarding appointments, orders, services, and payments
5. Collaborate with sales and marketing teams while preparing simple interaction and performance reports
Requirements:
1. Recent graduate with OND, NCE, HND, or B.Sc. in Business Administration, Marketing, Communications, Management, or a related field (only fresh graduates eligible)
2. Basic computer literacy, remote-work capability, and willingness to learn CRM tools
3. Excellent written and verbal communication, active listening, and problem-solving skills
4. Friendly, patient, and professional demeanor with strong organization and time management abilities
5. Prior experience in customer service, sales, or administration an advantage but not required
Required skills:
• Customer relationship management
• CRM database handling
• Communication and active listening
• Problem-solving
• Organization and time management
How To Apply
Send CV and a brief application letter to vacancy@mercatech.com.ng, using "Customer Relationship Manager Intern" as the subject of the email
Why Apply
This is a rare paid internship explicitly built around structured mentorship and skill development, with a clear pathway to full-time employment for strong performers. Fresh graduates who haven't yet built formal work experience get a chance to develop real CRM and customer service skills that transfer across industries.
Before You Apply
Confirm your degree and graduation status match the fresh-graduate requirement before applying, since the listing states only fresh graduates are eligible. Since a brief application letter is required alongside the CV, prepare one that speaks directly to your interest in customer relationship work and any relevant coursework or informal experience. Familiarize yourself with common CRM tools beforehand, even at a basic level, since willingness to learn them is a stated requirement.
