Remote Customer Service Representative
This is a fully remote, entry-level customer service role with TEKsystems, a large IT services company. The position is a contract job paying $17 per hour, focused on helping customers with account issues, password resets, and general questions over the phone and through online chat. It offers a structured way to gain experience in a corporate customer support environment.
Remote Customer Service Representative
Hiring: TEKsystems
Location: Nashville, TN (Fully Remote)
Salary: $17.00 per hour
Deadline: September 18, 2026
Schedule: Hybrid/onsite/remote
Type: Contractor
Description
This role involves delivering a high level of customer service by answering calls and online chat inquiries. The representative will assist customers with account management, password resets, document uploads, and general questions. The position also requires verifying eligibility for coverages and reviewing healthcare options. Problem-solving is a key part of the job, requiring creative solutions to consumer issues.
The representative must become an expert on the company, its products, and its policies. This includes demonstrating flexibility with changing project updates and adhering to regulated communication guidelines. Extensive self-study, training, and testing are required, and passing exams is necessary to proceed. The role follows defined procedures and policies and requires demonstrating corporate values consistently.
Benefits:
1. Medical, dental and vision coverage may be available
2. Critical Illness, Accident, and Hospital insurance may be available
3. 401(k) Retirement Plan with pre-tax and Roth post-tax contributions may be available
4. Life Insurance (Voluntary Life & AD&D for the employee and dependents) may be available
5. Short and long-term disability may be available
6. Health Spending Account (HSA) may be available
7. Transportation benefits may be available
8. Employee Assistance Program may be available
9. Time Off/Leave (PTO, Vacation or Sick Leave) may be available
Responsibilities:
1. Answer customer calls and reply to online chat inquiries
2. Reset passwords and assist with creating accounts
3. Help with uploading documents and managing customer accounts
4. Answer general questions and verify eligibility for coverages
5. Review healthcare options with customers
6. Diagnose, assess, and resolve problems or issues in a timely manner
7. Find creative solutions to consumer problems
8. Adhere to regulated guidelines for communications via all channels
9. Interpret and follow defined procedures and policies
Requirements:
1. Entry level position
2. Willingness to accept constantly changing project and program updates
3. Ability to pass required exams for training and certifications
4. Consistent demonstration of corporate values
5. Ability to work a fully remote position based out of Nashville, TN
Required skills
· Customer service
· Problem solving
· Communication over phone and chat
· Account management
· Adaptability to changing updates
· Self-study and testing
Why Apply
This is a fully remote contract role, which offers flexibility for candidates who prefer to work from home. The position is entry-level, making it a suitable starting point for individuals looking to gain experience in customer service and corporate support. TEKsystems is a large company with over 80,000 employees and works with many Fortune 500 clients, which could provide valuable experience and networking opportunities. The job offers a predictable hourly wage of $17.00 and includes eligibility for a range of benefits for temporary employees, such as medical, dental, vision, and a 401(k) plan.
Before You Apply
Candidates should be aware that this is a contract position, not a permanent role, and the pay is fixed at $17.00 per hour. The job requires extensive self-study, training, and testing, and passing exams is necessary to continue in the role. Since the position is fully remote but based out of Nashville, TN, applicants should confirm they are able to work in that time zone or meet any location-specific requirements. It is also important to consider that the role involves adhering to regulated guidelines and following defined procedures, which requires a high level of compliance and attention to detail. The application deadline is September 18, 2026, so interested candidates should apply before that date.
