Customer Service Associate
This role presents an excellent opportunity for someone with strong communication skills and a customer-focused mindset to join a dynamic team as a Customer Service Associate. Working remotely, you'll handle customer inquiries across various channels, resolve issues efficiently, and help build customer loyalty through professional and positive interactions.
Employer: Eco Global
Location: Remote
Schedule: Full-time
Type: Remote
Description
The Customer Service Associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated and have excellent people skills.
Responsibilities:
1. Attending training sessions to grow knowledge of product and to develop customer service skills.
2. Resolving phone, walk-in, mail, fax, and email customer inquiries.
3. Processing and logging incoming calls into CRM system.
4. Identifying customer needs.
5. Forwarding and escalating inquiries to relevant individuals and departments.
6. Contacting customers to give them accurate feedback on the progress of their inquiries.
7. Providing outstanding customer service.
8. Updating customer information as required.
9. Maintaining confidentiality of information.
10. Performing other duties as the need arises.
Requirements:
1. High School Diploma, GED, or suitable equivalent.
2. 1+ years customer service experience, preferably in related field.
3. Successful completion of provided training.
4. Proficient computer skills.
5. Experience with CRM preferred.
6. Proficient with MS Office suites.
7. Excellent phone etiquette.
8. Outstanding communication skills, both verbal and written.
9. Strong people skills.
10. Ability to sit at a desk for extended periods.
Required skills
Productivity software, Phone communication, Technical Proficiency, Computer operation.
Why Apply
This position is ideal for individuals who enjoy engaging with people and solving problems. It offers the chance to develop your customer service skills further while working in a flexible remote environment. Your ability to listen, communicate clearly, and manage multiple tasks will be key to success. Additionally, the role provides valuable experience in CRM systems and client relationship management, which can enhance your career prospects in customer support or related fields.
Before You Apply
Ensure you meet the basic requirements, such as at least one year of customer service experience and proficiency with computer software, particularly MS Office and CRM systems. Highlight your communication skills, attention to detail, and ability to handle multiple inquiries simultaneously. Demonstrate your capacity to maintain confidentiality and provide outstanding service in a professional manner. Familiarity with technical tools and a strong work ethic, including the ability to sit at a desk for extended periods, will support your application. Preparing examples of your previous customer interactions and problem-solving experiences can strengthen your candidacy.
