Call Center Assistant
Call Center Assistant
Hiring: Shree Airlines Ltd
Salary: Deadline: 11th September, 2026
Description
Join the Shree Airlines Ltd team to provide customer support in a fast-paced aviation environment. Handle inbound calls and assist passengers with flight information, bookings, cancellations, and schedule changes. Provide updates on delays, baggage, and check-in procedures. Work closely with ticketing, airport, and operations teams to ensure smooth service delivery. This role offers hands-on experience in the airline industry.
Benefits:
1. Gain hands-on experience in the aviation industry
2. Opportunity to work with an established airline
3. Exposure to customer service, ticketing, and operations coordination
Responsibilities:
1. Handle customer calls and provide flight and ticket information
2. Assist passengers with bookings, cancellations, and schedule changes
3. Inform passengers about delays, cancellations, baggage, and check-in procedures
4. Address customer complaints and resolve issues professionally
5. Coordinate with ticketing, airport, and operations teams
6. Record customer requests and complaints accurately
7. Maintain strong communication, patience, and telephone etiquette
8. Follow airline policies, safety, and confidentiality procedures
Requirements:
1. Motivated candidate with interest in aviation and customer service
2. Strong communication skills and good telephone etiquette
3. Ability to handle customer concerns professionally and patiently
4. Attention to detail for accurate record keeping
5. Ability to work in a team and coordinate across departments
6. Understanding of airline policies and confidentiality
Required skills
- Customer service
- Call center operations
- Communication
- Problem solving
- Booking and ticketing support
- Complaint handling
- Data entry
- Team coordination
- Time management
- Airline procedures
How To Apply
Submit your CV to hr@shreeairlines.com by 11th September, 2026. Use the subject line Call Center Assistant – [Your Name]
Why Apply
This is a chance to start or grow in aviation with 5 openings available. You will work directly with passengers and across airline departments which builds strong customer service and operations experience. The role covers bookings, complaints, and flight updates so you get broad exposure in airline support.
Before You Apply
Prepare your CV and highlight any customer service or call center experience. Practice clear phone communication and patience for handling passenger concerns. Make sure to use the exact email subject Call Center Assistant – [Your Name] when applying. Submit before 11th September, 2026 to be considered.
