Customer Support Associate
Employer: A growing Australia-based healthcare services provider
Location: Remote (Australia-based team)
Schedule: Full-time (7-8 hours per day)
Type: Remote contractor
Description
This role is primarily responsible for managing inbound communications, coordinating documentation requirements, and ensuring smooth correspondence between clients, healthcare providers, and internal staff, as a large portion of the role involves professional email management.
Responsibilities:
1. Handle general inbox and email management in a timely and professional manner
2. Create and send invoices to clients as required
3. Coordinate with general practitioners and healthcare providers
4. Ensure required client documentation is received before appointments or assessments
5. Assist with administrative follow-ups and general operational support tasks
6. Identify and respond to inbound inquiries or potential client leads
Requirements:
1. Excellent written English and professional email communication skills
2. Highly organized with strong attention to detail
3. Comfortable managing high email volume and administrative workflows
4. Ability to communicate clearly and professionally with clients and healthcare providers
5. Reliable, responsive, and able to work independently in a remote environment
6. Prior experience in customer support, administrative support, or healthcare administration is a plus
Required skills
Professional email management, inbox handling, invoicing, client coordination, documentation, administrative follow-up, remote work, high volume workflow, and clear communication.
Apply
Send your CV to swnco.recruitment@gmail.com with email subject "Application for Customer Support Specialist - Last Name, First Name". Personal messages will not be entertained.
