Customer Support Representative
This is a great opportunity for women in Nigeria who are skilled in communication and customer service. The role involves managing inbound and outbound calls remotely, providing high-quality support to clients, and working a structured evening schedule. It offers a competitive salary and the flexibility to work from anywhere within Nigeria.
Employer: Sike
Location: Remote (Lagos, Nigeria)
Salary: ₦400,000 monthly
Deadline: Not specified (immediate resumption required)
Schedule: Monday 4:00 PM – 1:00 AM, Tuesday off, Wednesday 4:00 PM – 1:00 AM, Thursday 4:00 PM – 1:00 AM, Friday 4:00 PM – 1:00 AM, Saturday 2:00 PM – 11:00 PM, Sunday off (Nigeria Time)
Type: Full-time, remote
Description:
Are you an excellent communicator with a passion for delivering exceptional customer service? We're looking for a Customer Support Representative to join a dynamic team, assisting customers through inbound and outbound calls while providing outstanding support. Female candidates are preferred for this role. Candidates must be comfortable working the stated schedule, including evening hours in Nigeria.
Benefits:
Competitive monthly salary of ₦400,000
Fully remote work arrangement
Stable weekly schedule with two days off
Opportunity to develop customer service and communication skills in a dynamic team
Responsibilities:
1. Answer inbound customer calls professionally and courteously
2. Make outbound calls on behalf of various clients
3. Follow client-specific call scripts and procedures
4. Deliver exceptional customer service and resolve customer inquiries
5. Accurately document customer interactions
6. Meet quality, attendance, and performance targets
Requirements:
1. Excellent verbal communication skills
2. Strong customer service and interpersonal skills
3. Comfortable using computers and navigating multiple applications simultaneously
4. Ability to multitask while speaking with customers
5. Strong attention to detail and problem-solving skills
6. Must be female (preferred)
7. Must be available for immediate resumption
Required skills:
Verbal communication, customer service, active listening, multitasking, computer proficiency, attention to detail, problem-solving, and ability to follow scripts and procedures.
Apply:
Interested and qualified candidates should send their CV/Resume to careerswithsike@gmail.com with the subject line: Customer Support Representative Application.
Why Apply
This position offers a stable and well-paying remote job that emphasizes excellent communication and customer service skills. It’s ideal for women seeking a full-time role with a reputable team, especially those who are comfortable working evening hours. The role also provides an excellent chance to sharpen your interpersonal and problem-solving skills while working in a supportive environment. Plus, the consistent schedule and remote setup make it a convenient option for work-life balance.
Before You Apply
Make sure you are available to start immediately and are comfortable working the specified schedule, including evening shifts. Highlight your verbal communication skills, ability to multitask, and experience with customer interactions in your application. Demonstrate your attention to detail and problem-solving capabilities, and be prepared to follow scripts and procedures closely. Sending a tailored CV to the provided email with the correct subject line will help your application stand out. Showing enthusiasm for remote work and customer service will strengthen your candidacy.
