Customer Support Specialist

Customer Support Specialist

Employer: Promoboxx

Location: Remote

Work schedule: Full-time

Work type: Remote

Job description

Promoboxx is a retail marketing platform powered by brands, helping leading companies support their local retailers with online marketing. We work with well-known brands including YETI, HOKA, Yamaha, Chevrolet, Carhartt, The North Face, and more. We are a power-packed company of just under 40 members where everyone needs to consistently contribute meaningful and efficient work. This is an entry-level, full-time, 100% remote role ideal for someone who is excited about marketing, technology, customer service, and social media. You’ll become an expert in the Promoboxx platform, support retailers and brand customers, conduct 1:1 trainings, help maintain customer data, and assist our Customer Success Managers with projects and reporting.

Responsibilities:

1. Monitoring the Support inbox, responding to customer emails, and returning phone calls.

2. Learning the Promoboxx platform and becoming a product expert.

3. Answering general questions about platform functionality and best practices from internal members.

4. Conducting 1:1 Zoom trainings with users.

5. Updating account and brand network data (involves some basic data work).

6. Gaining hands-on experience with social media marketing, retailer engagement, and brand-supported digital campaigns.

7. Assisting with additional team projects as needed.

Requirements:

1. Customer service experience in some capacity (retail, food service, hospitality all tend to foster very translatable skillsets for this role).

2. Bachelor’s degree preferred.

3. Familiarity with tech tools and data spreadsheets is ideal.

4. Strong attention to detail, accuracy, organization, and follow-through.

5. Ability to learn new software platforms quickly and clearly explain product functionality to customers.

6. A positive, motivated, and team-oriented attitude.

7. Preference for candidates interested in growing with Promoboxx long term.

Required skills

  1. Exceptional communication
  2. Comfortable speaking with customers in all mediums
  3. Patient, empathetic, and professional
  4. Detail-oriented, confident, and accurate
  5. Curious, coachable, and eager to learn quickly
  6. Time management and organization in a fast-paced environment
  7. Ability to work independently and collaboratively
  8. Excited about growth from within
  9. Comfortable with video conferences (Zoom trainings)
  10. Basic data/spreadsheet proficiency

Please note: Applications lacking the video portion will NOT be considered.

Apply

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