Customer Service Representative
This role presents a great opportunity for individuals interested in customer service and client relations. As a Customer Service Representative at ResumeSurge Consulting, you will be the first point of contact for customers, helping to resolve inquiries, process requests, and ensure a positive experience across various communication channels. The position is on-site in Lagos, with a competitive salary and a chance to develop valuable interpersonal and problem-solving skills.
Employer: ResumeSurge Consulting
Location: Lagos
Salary: ₦230,000 monthly
Deadline: 31st August, 2026
Schedule: On-site
Type: Full-time
Description
ResumeSurge Consulting is seeking proactive, customer-focused Customer Service Representatives to serve as the first point of contact for customers, providing exceptional support, resolving inquiries, and ensuring a positive customer experience across all touchpoints.
Responsibilities:
1. Respond to customer inquiries via phone, email, social media, and other channels
2. Resolve customer complaints promptly, escalating complex issues where necessary
3. Process customer requests, applications, and service updates accurately
4. Maintain accurate customer records in the CRM system
5. Build and maintain positive customer relationships
6. Follow up with customers to ensure timely resolution and satisfaction
7. Meet individual and team service targets covering response time, resolution time, and satisfaction
8. Collaborate with internal teams to resolve customer concerns
9. Stay updated on company products, services, and promotions
Requirements:
1. HND or Bachelor's degree in any discipline
2. Previous customer service experience is an added advantage
3. Excellent verbal and written communication skills
4. Strong interpersonal, listening, and problem-solving abilities
5. Proficiency in Microsoft Office Suite and CRM tools
6. Ability to multitask in a fast-paced environment
7. Strong organizational skills and attention to detail
8. Positive attitude, professionalism, and willingness to learn
Required skills
Verbal communication
Written communication
Interpersonal skills
Active listening
Problem-solving
Microsoft Office Suite
CRM tools
Multitasking
Organizational skills
Attention to detail
Why Apply
This position is ideal for those looking to start or advance a career in customer service or client support. It offers exposure to a fast-paced work environment where effective communication and problem-solving are essential. Working with ResumeSurge Consulting also provides an opportunity to gain experience with CRM tools and develop strong organizational skills. The role’s focus on building positive customer relationships will enhance your interpersonal abilities and professional confidence, making it a valuable stepping stone for future career growth.
Before You Apply
Ensure you hold at least an HND or Bachelor's degree in any field, as this is a basic requirement. Highlight your communication skills—both verbal and written—and demonstrate your capacity for active listening and problem-solving. Experience with CRM systems and proficiency with Microsoft Office tools will give you an edge, so be prepared to showcase your familiarity with these platforms. Emphasize your ability to multitask efficiently in a busy environment, your attention to detail, and your positive attitude. Tailor your application to reflect your interpersonal skills and willingness to learn, and be ready to work on-site in Lagos.
