Customer Support Representative
This role offers an exciting opportunity to join Virtual Nation as a customer support specialist, handling inquiries across multiple brands. It’s a full-time remote position suited for experienced support professionals who excel at communication, problem-solving, and managing multiple customer interactions efficiently. You’ll be part of a flexible, growth-oriented environment that rewards performance and offers opportunities for personal development.
Employer: Virtual Nation
Location: Nigeria (Remote)
Salary: Competitive with performance bonus
Schedule: Full-time, minimum 40 hours per week
Type: Mid-level
Description
Dedicated role handling customer enquiries across Virtual Nation’s brands, resolving issues quickly, categorising tickets accurately, and maintaining clear, professional communication.
Benefits:
1. Competitive salary
2. Performance-driven bonus
3. Remote work culture
4. Flexible and friendly environment
5. Opportunity for training and personal development
6. Career growth into senior support roles
Responsibilities:
1. Respond to customer enquiries via phone, email, live chat, and social media
2. Categorise tickets accurately by brand, project, and issue type
3. Clarify confusing enquiries spanning multiple projects or brands
4. Resolve complaints and provide effective solutions
5. Escalate complex issues to the right team with clear notes
6. Maintain accurate records in the CRM system
7. Follow up with customers to confirm resolution
8. Provide accurate information about products and services
9. Stay updated on all Virtual Nation brands and products
10. Identify recurring issues and share insights with teams
11. Meet or exceed performance targets for response time and satisfaction
Requirements:
1. 3+ years experience in customer service or support
2. Excellent written and verbal communication skills
3. Strong ability to categorise and prioritise tickets
4. Problem-solving and conflict-resolution skills
5. Ability to multitask and manage multiple conversations
6. Calm, patient, and professional under pressure
7. Familiarity with CRM or helpdesk tools
8. Experience supporting multiple brands or products (preferred)
9. Background in tech, SaaS, or digital product support (preferred)
Required skills
Customer service, communication, ticket categorisation, problem-solving, conflict resolution, multitasking, CRM tools, patience, professionalism
Why Apply
This position provides a stable, full-time remote job with a competitive salary and performance bonuses, making it suitable for those looking for a reliable support role with growth potential. Working across multiple brands offers variety and the chance to develop a broad skill set in customer service, especially if you have experience with SaaS, digital products, or tech support. The company’s emphasis on training, career advancement, and a friendly environment makes it ideal for professionals seeking to deepen their expertise and move into senior support roles over time. Plus, the fully remote setup offers flexibility and work-life balance.
Before You Apply
Ensure you have at least three years of customer support experience, with strong communication skills, both written and verbal. Familiarity with CRM or helpdesk tools and the ability to categorise and prioritise tickets accurately are essential. Highlight any background supporting multiple brands, tech, SaaS, or digital products, as this is preferred. Prepare to demonstrate your problem-solving and conflict-resolution skills, and be ready to complete a short screening form on the Virtual Nation careers page. Craft your application to showcase your professionalism, patience, and ability to manage multiple conversations simultaneously, especially under pressure.
How to apply
Complete the short 7-question screening form via the Virtual Nation careers page
