Customer Service Representative
Prime Hire is looking for a Customer Service Representative to join their team in Ikate, Lagos. This is a full-time, on-site role for the first few months, with the possibility of transitioning to remote work later.
The company is seeking someone who is professional, patient, and solutions-oriented, ready to handle customer inquiries over the phone in a structured, metric-driven environment. If you are reliable, communicate well, and can start immediately, this could be a solid opportunity to grow within a supportive HR and operations firm.
Customer Service Representative
Who's hiring: Prime Hire
Location: Ikate, Lagos (On-Site)
Deadline: (applications reviewed on a rolling basis)
Schedule: Full-time, standard business hours
Type: Full-Time (On-Site for 1–3 months, with potential for remote work thereafter)
Description
Prime Hire is a full-service HR and operations solutions firm that helps businesses streamline people operations and scale effectively. We are currently seeking a professional and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience with every interaction.
We are looking for someone who is proactive, reliable, and composed under pressure. The position is on-site initially, but high-performing team members may qualify for remote work after the first three months. This role is ideal for someone who thrives in a structured call centre environment and is motivated by delivering excellent service.
Benefits:
1. Opportunity to transition to remote work after 1–3 months of on-site employment (based on performance and qualification).
2. Full-time employment with a growing HR and operations solutions firm.
3. Professional development and support within a structured team environment.
Responsibilities:
1. Answer incoming customer calls promptly and professionally.
2. Provide accurate information and resolve customer inquiries or complaints effectively.
3. Record and update customer information accurately in the company system.
4. Follow communication scripts and guidelines while maintaining an empathetic and human tone.
5. Meet performance metrics, including call quality, response times, and customer satisfaction scores.
6. Perform other related tasks as assigned by management.
Requirements:
1. Must be able to start immediately (ASAP).
2. Prior experience in a call centre or customer service role is an advantage but not mandatory.
3. Proficiency in Microsoft Office Suite and Google Workspace.
4. Excellent verbal communication and active listening skills.
5. Strong problem-solving abilities and a patient, empathetic approach to customer concerns.
6. Ability to remain calm under pressure and manage a high volume of calls.
7. Professional, trustworthy, and discreet when handling confidential information.
Required skills
· Excellent verbal communication
· Active listening and problem-solving
· Patience and empathy
· Microsoft Office Suite and Google Workspace proficiency
· Call centre or customer service experience (preferred)
· Ability to work under pressure
· Professionalism and discretion
· Reliability and consistency
How To Apply
Click the application link provided in the job posting to complete the application form and submit your CV. Only shortlisted candidates will be contacted.
Why Apply
· Remote Potential: This is an on-site role initially, but the possibility of transitioning to remote work after 1–3 months is a significant perk for those who prefer flexibility.
· Immediate Start: If you are currently available and looking for work right away, this role offers the chance to begin immediately.
· Entry-Level Friendly: While call centre experience is an advantage, it is not a strict requirement, making this a good opportunity for those looking to break into customer service.
· Supportive Environment: Prime Hire is an HR and operations firm, so the company likely has strong internal processes and support structures in place.
Before You Apply
· On-Site Commitment: Be prepared to work on-site in Ikate, Lagos, for the first 1–3 months. You cannot start remotely; this is a non-negotiable requirement.
· Performance-Based Remote Work: The transition to remote work is not guaranteed; it depends on your performance and qualifications. You will need to prove yourself during the on-site period.
· High-Volume Environment: The role involves managing a high volume of calls and meeting strict performance metrics. Make sure you are comfortable with this type of structured, fast-paced work.
· ASAP Start: Only apply if you are ready to begin work immediately, as this is a stated requirement.
