Call Centre Agent
Tribest Corporate Support Ltd is currently recruiting call centre agents to work on behalf of a leading commercial bank in Nigeria. The available roles are open to fluent English speakers as well as candidates who speak Hausa or Igbo. Successful applicants will be based in either Kano State or Lagos Island and will be responsible for handling customer enquiries, resolving transaction and account issues and delivering professional support to banking customers.
Call Centre Agent at Tribest Corporate Support Ltd
Hiring: Tribest Corporate Support Ltd on behalf of a foremost commercial bank in Nigeria
Location: Kano State or Lagos Island
Salary: Attractive salary
Description
Tribest Corporate Support Ltd is recruiting call centre agents on behalf of a leading commercial bank in Nigeria. The successful candidates will provide professional customer support, respond to banking enquiries, assist customers with account and transaction related issues and contribute to a seamless customer experience. There are opportunities for both fluent English speaking candidates and candidates who are fluent in Hausa or Igbo.
Benefits:
1. Attractive salary
2. HMO
3. Pension
Responsibilities:
1. Handle inbound and outbound customer calls professionally
2. Respond to customer enquiries, transaction issues and account related requests
3. Provide first level support for online and mobile banking services
4. Assist customers with debit and credit card enquiries and account services
5. Accurately record customer interactions, enquiries and call details in the CRM system
6. Resolve customer issues within the scope of the role or escalate complex cases appropriately
7. Maintain banking confidentiality and comply with security and quality standards
8. Provide professional and courteous customer service at all times
Requirements:
1. Must be fluent in English for the English speaking role
2. Must be fluent in Hausa or Igbo for the language specific role
3. Must reside in Kano State or Lagos Island and be able to work from the selected location
4. Maximum age of 40 years
5. Minimum of BSc with Second Class Lower or HND with Upper Credit
6. Must have completed NYSC
7. Minimum of 1 year work experience
8. Basic computer skills
9. Good active listening and problem solving abilities
Required skills
· Fluent communication in English or in Hausa or Igbo depending on the role
· Active listening
· Problem solving
· Customer service
· Basic computer literacy
· Accurate record keeping
· Confidentiality and adherence to security standards
How To Apply
Interested candidates should apply through the application link provided for their preferred role below. Applicants for the English speaking position should use the English speaking call centre agent application link. Applicants for the language specific position should use the Hausa or Igbo speaking call centre agent application link. A general call centre agent application form is also available for the recruitment with Kano State and Lagos Island listed in the application title. Applicants should carefully review the requirements for their preferred role before submitting an application.
Why Apply
This opportunity offers a chance to work with a foremost commercial bank in Nigeria through a recruiting firm, which means the role comes with the backing of an established banking client. The position is open in two major locations, Kano State and Lagos Island, giving candidates in these areas a convenient option to work close to home.
The role also accommodates language diversity, as both English speakers and Hausa or Igbo speakers are needed, which is a good fit for candidates who want to use their local language skills professionally. The benefits include an attractive salary, HMO and pension, which are valuable additions to a customer service role. Since the application deadline is not specified, candidates should not delay their applications.
Before You Apply
Applicants should confirm that they meet the minimum educational requirement of a BSc with Second Class Lower or an HND with Upper Credit, as this is a strict condition. Candidates must also have completed NYSC and should not be older than 40 years. A minimum of one year work experience is required, so applicants should be ready to show relevant experience.
Since the roles are location based, candidates must genuinely reside in Kano State or Lagos Island and be able to work from their selected location. Those applying for the language specific role should be truly fluent in Hausa or Igbo, as this will likely be tested. Applicants should prepare an updated CV that clearly shows their qualifications, NYSC status, age and work experience. Given that no deadline was stated, it is wise to apply as early as possible and to keep all application details ready in case the employer requests further information.
