Customer Service Representative
Akina Pharmacy is looking to connect with customer service professionals who are interested in a remote role in the healthcare field. While there isn't an immediate opening right now, the company is actively building a talent pipeline for future CSR positions.
If you are organized, enjoy helping people, and are comfortable working in a metrics-driven environment, this could be a great opportunity to get your foot in the door with a values-driven pharmacy. The role involves managing patient and provider communications, handling order confirmations, and resolving issues with empathy and efficiency.
Customer Service Representative
Who's hiring: Akina Pharmacy
Location: Remote (Full Time)
Deadline: Rolling basis (applications accepted continuously for future openings)
Schedule: Full-time, standard business hours (inferred)
Type: Entry Level, Full-Time
Description
Akina Pharmacy is a people-first organization driven by a shared purpose: to enrich lives through compounded medications. We operate using the Entrepreneurial Operating System (EOS), which emphasizes clear communication, pragmatic decision-making, accountability, and the development of exceptional talent.
As a Customer Service Representative (CSR), you will be the first point of contact for patients, providers, and healthcare partners, ensuring every inquiry, order confirmation, and issue is handled with professionalism and compassion. You will manage a high volume of communications, document patient information accurately, and support the seamless flow of prescription orders.
This role is ideal for someone who thrives in a fast-paced, goal-driven healthcare environment and is motivated by our core values: Excellence Always, Go-Getter’s Unite, Compassion For All, and Called To Serve.
Benefits:
1. Two medical plan options with employer premium contributions up to 85%.
2. Dental and vision coverage.
3. Accident and hospital indemnity insurance.
4. Company-paid long-term and short-term disability options (available after 30 days).
5. Generous paid time off for work-life balance.
6. Six scheduled paid holidays per year.
7. 401K plan with a Safe Harbor match up to 4%.
8. Rewards and recognition program to celebrate achievements.
9. Eligible for prescribed compounded medications at no cost (after 30 days of employment).
Responsibilities:
1. Manage a high volume of inbound and outbound communications (calls and live chat) to confirm orders, schedule deliveries, and address questions from patients and providers.
2. Accurately document patient and provider demographics and transcribe detailed notes in real-time.
3. Oversee the order workflow from initiation to completion, ensuring all requests are handled efficiently.
4. Resolve customer issues collaboratively with pharmacists and pharmacy technicians to deliver customer-centric solutions.
5. Achieve daily performance metrics, including call quality, average handle time, and first-call resolution rates, while maintaining an exceptional patient satisfaction rating.
Requirements:
1. Minimum of 1-2 years of experience in a customer service role (call center or healthcare setting preferred).
2. Exceptional verbal and written communication skills for handling high-volume communications professionally.
3. Proven ability to accurately document detailed information and multitask in a fast-paced environment.
4. Proficiency in using CRM systems, phone systems, and Microsoft Office applications (Word, Excel, Outlook).
5. Must be aligned with the company's core identity values: Excellence Always, Go-Getter’s Unite, Compassion For All, and Called To Serve.
Required skills
· Customer Relationship Management
· Inbound and Outbound Call Handling
· Live Chat Support
· Order Management and Workflow Efficiency
· Real-Time Documentation and Note-Taking
· Issue Resolution and Collaboration
· Time Management and Multitasking
· Attention to Detail
· Empathy and Compassion in Communication
· Proficiency with CRM and Office Software
How To Apply
Applications are accepted on a rolling basis via the company's career portal. Strong candidates are encouraged to apply now, as they will be contacted as future openings become available.
Why Apply
· Future Opportunity: This is a proactive way to secure a position before it is publicly available. By applying now, you position yourself at the front of the line when a role does open up.
· Remote Work: Enjoy the flexibility of working from home in a full-time, entry-level role.
· People-First Culture: The company explicitly states its commitment to clear communication, delegation, and regular one-on-one meetings with leaders, indicating a supportive management style.
· Growth Potential: The ad emphasizes the company's focus on recruiting and developing exceptional talent, suggesting opportunities for advancement for high performers.
· No-Cost Medication: A unique and valuable benefit is the provision of compounded medications at no cost for employees after 30 days.
Before You Apply
· Metrics-Focused: Be prepared for a highly structured role with clear quantitative targets (e.g., 50-60 calls per day, 100-120 documents processed). If you prefer an unstructured work environment, this may not be the right fit.
· No Immediate Start: Understand that you are applying for a future role. There is no immediate opening, so the hiring process may take time. Patience is key.
· EOS Framework: The company runs on the Entrepreneurial Operating System (EOS). It would be beneficial to familiarize yourself with this system, as it emphasizes accountability, goal-setting, and structured meetings.
· Healthcare Setting: Even though it's a CSR role, you will be handling sensitive patient and prescription information. A high level of accuracy and professionalism is required, and experience in healthcare or a regulated industry is a plus.
