Customer Support Specialist
You will act as the main link between a major client and the operations side of a freight tech company. Your day involves tracking shipments, answering questions, fixing problems, and making sure everything runs on time. You will talk to drivers, customers, and internal teams constantly. The goal is simple: keep clients happy by solving issues fast and communicating clearly.
Customer Support Specialist
Employer: Cargomatic
Pay: Competitive
Location: Remote
Deadline: Open until filled
Type: Full-Time
Compensations
1. Competitive pay based on experience
2. Medical, dental, and vision coverage
3. Company-paid life and disability insurance
4. Flexible spending accounts
5. Employee assistance program
Benefits
1. Remote work environment
2. Multiple health plan options including HSA-eligible
3. Dependent care savings options
4. Wellness programs and benefit advocacy
5. Confidential counseling and legal resources
About
Cargomatic is a logistics technology company that connects shippers with carriers. They focus on moving freight efficiently using their platform. The company values speed, accountability, and customer service. They serve large enterprise clients and work in drayage and trucking. You would join a team that handles high-volume transportation operations. They describe themselves as inclusive and equal opportunity focused.
Responsibilities & Requirements
- You will be the main contact for shipment updates, scheduling, and service questions.
- You will respond to customer inquiries by phone, email, and other channels.
- You will track shipments from pickup to delivery and handle appointment changes.
- You will resolve delays, missed appointments, driver issues, and delivery problems.
- You will work with drivers, carriers, dispatch, and operations to fix issues.
- You will document customer concerns and final resolutions clearly.
- You will assist with proof of delivery, billing accuracy, and shipment paperwork.
- You need at least 2 years in customer support, logistics, freight, or dispatch.
- You must have strong communication, organization, and problem-solving skills.
- You should be comfortable with Microsoft Office, Google Workspace, or a TMS.
How to Apply
Go to the company careers page using the apply button below. Fill out the online form with your first and last name, email, phone, and country. Upload your resume as a PDF or Word file. You can also add a cover letter and LinkedIn profile. Answer the demographic questions if you choose, but they are optional. Submit before the posting closes.
Why Apply
You get to work remotely for a growing freight tech company. This role builds your skills in logistics, customer relations, and problem-solving. You will interact with many teams, which helps you learn fast. The benefits include health coverage, disability insurance, and wellness support. If you like fast-paced work where no two days are the same, this fits you.
Before You Apply
Make sure you have at least two years of relevant experience. Update your resume to highlight customer support and logistics wins. Think of examples where you solved a shipment or service problem. Prepare to explain how you handle pressure and multiple priorities. Check that your phone and email are professional. Be ready to discuss transportation terms like POD, accessorials, or TMS.
Required Skills
Customer communication, shipment tracking, issue resolution, appointment scheduling, data entry accuracy, Microsoft Office, Google Workspace, transportation management systems, time management, teamwork, calm under pressure.
Tips to Get Hired
Use your resume to show results. Mention specific freight or dispatch tools you know. In your cover letter, name the company and explain why remote logistics work suits you. Proofread everything. Apply quickly since the posting is new.
