Customer Service Officer
This role is about being the face and first point of contact for customers at a commercial bank branch. You'll handle enquiries, complaints, account opening and maintenance, process transactions accurately, verify documents, and make sure everything follows banking rules and KYC requirements. It's a detail-heavy, people-facing job, you need to stay calm under pressure, resolve issues quickly, and keep customers informed about products and digital channels. If you enjoy helping people, solving problems, and working in a structured, compliance-driven environment, this role fits you.
Customer Service Officer (Commercial Bank)
About the Company
Our client is a leading commercial bank in Nigeria, hiring through Workforce Group, a reputable HR and recruitment firm. The bank is focused on delivering smooth, efficient branch operations and exceptional customer service. Workforce Group handles the recruitment process on the bank's behalf and has issued a clear disclaimer: they never request or accept payment from candidates for recruitment, interviews, or job placements. If anyone asks you for money in connection with this role, it is a scam, report it immediately.
Responsibilities & Requirements
Key Responsibilities
1. Attend to customers' enquiries, requests, and complaints promptly and professionally.
2. Provide support with account opening, account maintenance, and other account-related services.
3. Process customer transactions and service requests accurately in line with approved procedures.
4. Verify customer documentation and ensure compliance with KYC and other regulatory requirements.
5. Resolve customer complaints and escalate complex issues to the appropriate teams when necessary.
6. Educate customers on the bank's products, services, digital channels, and available solutions.
7. Maintain accurate records and documentation of customer interactions and service requests.
8. Support branch operations by ensuring efficient delivery of customer service and timely resolution of issues.
9. Identify opportunities to cross-sell relevant banking products and services based on customers' needs.
10. Ensure strict adherence to the bank's operational, risk, compliance, and security policies.
11. Maintain confidentiality and safeguard customer information at all times.
Requirements & Qualifications
· Minimum of a Bachelor's degree or HND in Banking & Finance, Accounting, Business Administration, Economics, or a related field.
· 1–3 years' experience in customer service, banking operations, front-desk services, or a related role.
· Excellent communication, interpersonal, and customer relationship management skills.
· Strong attention to detail and ability to handle customer requests accurately.
· Good problem-solving and complaint-resolution skills.
· High level of integrity, professionalism, and confidentiality.
· Proficiency in Microsoft Office Suite (Excel, Word, and PowerPoint).
· Ability to work effectively in a fast-paced environment and meet service delivery targets.
· Strong ability to multitask and manage multiple customer requests efficiently.
· Applicants must not be above 27 years of age.
Compensation & Benefits
· Salary: ₦289,000 Net
· Health Maintenance Organization (HMO)
· Pension Contributions
· 13th Month Bonus
Salary, Location, Deadline
Details
Role: Customer Service Officer
Salary: ₦289,000 Net per month
Benefits: HMO, Pension, 13th Month Bonus
Location: Branch-based (commercial bank, Nigeria)
Employment Type: Full-time
Age Limit: Not above 27 years
Experience: 1–3 years
Deadline: Not specified, apply as soon as possible
How to Apply - Step by Step
1. Prepare your documents first: Your resume (PDF or Word, max 10 MB), birth certificate, degree/HND certificate, and O'Level certificate (WAEC/NECO).
2. Confirm you qualify: You must be 27 or below, have 1–3 years' relevant experience, a minimum of 5 O'Level credits including Maths and English, and NYSC completion (or exemption/serving status).
3. Open the Google Form shared by Workforce Group (the link associated with this application).
4. Fill in your personal details: Full name, phone number (e.g., +2348012345678), email, current employer, date of birth, age, institution attended, highest qualification, class of degree, NYSC status, and residential address.
5. Answer the salary question: Select "Yes" if you accept the ₦289,000 Net budget.
6. Upload all required files: Resume, birth certificate, degree/HND certificate, and O'Level certificate.
7. Review everything carefully, then submit. Never submit passwords through Google Forms.
8. Watch your email and phone for shortlisting updates, and remember, Workforce Group never charges candidates.
Tips to Get Hired
Tailor your CV to highlight customer service, cash handling, and KYC/compliance experience. Use clear, professional language and double-check every upload. Apply early, age and experience filters are strict. Prepare examples of resolving complaints or handling difficult customers. Confirm all documents match your form details exactly.
