Operations Coordinator
Tassel Planner is hiring an Operations Coordinator to manage order fulfilment, product assembly, inventory accuracy and stockist coordination at its Lekki Phase 1 store. The role is split between getting every order packed and dispatched correctly, and hand-assembling journals, bookmarks, inserts and personalised items to a premium standard. It is a full-time, in-store position for someone organised, careful with their hands and committed to consistent quality.
Operations Coordinator
Employer: Tassel Planner
Location: Plot 13 Hunponu Wusu Street, Lekki Phase 1, Lagos
Salary: ₦180,000 to ₦200,000 per month
Schedule:
Monday to Friday, 9:00am to 6:00pm. Peak season and event weekends may require a Saturday with a weekday off in lieu. Occasional remote work may be permitted at the COO's discretion. Additional hours may be required during peak season and pop-up events.
Type: Full-time, in store
Description
Tassel Planner is seeking an Operations Coordinator to own order fulfilment, product assembly, inventory accuracy and stockist coordination. The role has two halves. Fulfilment involves getting every order out accurately, beautifully packed and on time. Production involves hand-assembling journals, bookmarks, inserts and personalised items to brand standard.
Tassel Planner's products are premium and customers notice everything, so this role is where that standard is either upheld or lost. This is hands-on craft work and the successful candidate will spend several hours each week cutting, assembling and finishing products by hand to a precise standard.
The role comes with a set spending limit for packaging and supplies, and clear approval limits for stockist restocks, so the holder can keep things moving without checking in on every small decision. Anything above those limits goes to the COO, with exact figures agreed when the candidate joins.
Benefits:
1. Base salary of ₦180,000 to ₦200,000 per month.
2. A three-month probation review.
3. A performance and salary review at six months.
4. Full details shared at interview.
Responsibilities:
1. Personalise products according to confirmed order details.
2. Pack orders neatly, accurately and to brand standard.
3. Quality-check every single order before dispatch.
4. Manage fulfilment timelines and ensure orders go out on time.
5. Ensure the correct order reaches the correct customer every time.
6. Hand-assemble journals and inserts to a weekly unit target.
7. Cut, weed and apply vinyl for personalisation.
8. Produce bookmarks and finishing details to supplied templates.
9. Maintain consistent quality across every unit.
10. Track production output and flag early when targets are at risk.
11. Quality-check and supervise contract makers during busy periods.
12. Complete a monthly physical stock count across all locations, namely the store, Blue Haven and stockists, and reconcile against Shopify and Zappie.
13. Investigate and report on any variances found.
14. Maintain accurate records of packaging, vinyls, inserts, cards, stickers and consumables.
15. Monitor stock levels and flag replenishment needs before they become urgent.
16. Coordinate restocking of operational supplies once approved.
17. Identify when production materials, workshop supplies, packaging or consumables need to be reordered before they run short.
18. Research options, compare suppliers and pricing, and prepare orders for approval.
19. Build and submit online orders on Amazon, Temu and similar platforms for COO approval and payment.
20. Purchase directly within the agreed spend limit for packaging, vinyl and consumables.
21. Source and purchase workshop supplies once a workshop is confirmed.
22. Track every order through to delivery and chase where needed.
23. Check all deliveries against the original order and report shortages, damage or substitutions immediately.
24. Log received goods into inventory.
25. Maintain records of all stockists and the inventory allocated to each.
26. Collect sales and stock reports from every stockist on a set schedule.
27. Reconcile stockist-held stock against the company's own records.
28. Monitor how well products are selling and flag restocking needs.
29. Prepare and dispatch approved restocks.
30. Escalate delays, discrepancies or concerns to the COO.
31. Coordinate package pickups and liaise with logistics partners.
32. Keep the fulfilment area and workspace organised and functional.
33. Support preparation for launches, pop-ups and events.
34. Alert the Retail team immediately of any delivery issue so the customer can be managed.
35. Update stock levels and product availability on Shopify and Zappie.
36. Flag system errors or issues.
37. Build simple checklists for the processes run day to day from month three.
38. Suggest improvements to fulfilment and inventory workflows.
39. Support the COO with other business-related tasks as required.
40. Perform any other reasonable duties consistent with the role.
Requirements:
1. Experience in operations, fulfilment or inventory, or demonstrable strong learning ability.
2. Basic tech confidence.
3. A process-driven mindset.
4. Careful and disciplined working habits.
5. Accountability for outcomes, not just tasks.
6. A willingness to confirm details rather than guess.
7. Genuine enjoyment of hands-on craft work.
8. Comfort with routine and structured, process-driven work.
9. Strong organisational skills and attention to detail.
10. The role is not suitable for people who dislike routine or hands-on craft work, prefer fast-paced sales or creative roles, or struggle with organisation or follow-through.
Required skills
· Shopify
· Zappie
· Excel or Google Sheets
· Notion
How To Apply
Apply for this role through the application process provided by Tassel Planner below.
Why Apply
This role suits someone who wants to build a career in operations within a growing premium brand rather than simply fill a position. The split between fulfilment and production means the holder will develop both process discipline and practical craft skills, which is a useful combination.
The monthly stock count across the store, Blue Haven and stockists is described as the most important recurring deliverable, so anyone applying should see this as a chance to own a measurable, high-trust responsibility. The role also offers clear progression markers through the three-month probation review and the six-month performance and salary review.
The spending limit and approval limits are a strong signal that the employer wants the holder to make decisions independently, which is good for anyone who wants room to grow. The main trade-off to weigh is the physical, repetitive nature of hand assembly and the weekend work during peak periods.
Before You Apply
Be honest with yourself about the hands-on requirement. The advert is explicit that several hours each week will be spent cutting, assembling and finishing products by hand, and that this is not the role for anyone who dislikes that kind of work.
Before applying, think about whether you can consistently meet a weekly unit target while maintaining a premium finish, because quality and speed both matter here. It is also worth preparing examples of times you have caught errors, reconciled stock or followed a process precisely, since the employer clearly values accountability and attention to detail over sales flair.
Finally, confirm you can commute reliably to Lekki Phase 1 and accommodate occasional Saturdays during peak season, as these are practical conditions of the job rather than minor details.
